Reference

Sign Back In to Your Player Account

One mobile number and one password take you from the home screen to your wallet, the slot rooms and the cricket markets.

Mobile number sign-inSMS code on new phonesSession kept on your deviceWallet balance in one place
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firplay Sign Back In to Your Player Account

What Signing Up to firplay Involves

An account starts with a mobile number registered in your own name. You pick a password, we send a one-time code by SMS to that number, and typing it in makes the account live. Signing in later is the same number and password, with a fresh code only when we see a new device or

a cleared browser cache. Before your first withdrawal we confirm who you are, usually with a photo of your National ID and a short selfie. Keep the name on that document matching the name on your bKash, Nagad or Rocket wallet — mismatches are behind most verification holdups, and sorting them before you send money

is far simpler than after. Once you are inside, the lobby opens on the tab you used last: slots, live tables or the cricket sportsbook. Switch between them without signing in again, because your balance sits in one wallet across all three. Forgot the password? The reset goes to that same mobile number, so keep

the SIM within reach.

  • One-time code check The SMS code goes to the number on the account, not to an email address, so keep that SIM in the phone you sign in with.
  • Name match on the wallet Your ID name, account name and mobile wallet name need to line up before a withdrawal is released, and we flag any gap early.
  • Device memory We hold your session on a phone or browser we recognise, and ask for the code again on hardware we have not seen before.
  • Password reset path A forgotten password resets through an SMS link to the registered number, and your wallet balance sits untouched while you do it.

Account

An account starts with a mobile number registered in your own name. You pick a password, we send a one-time code by SMS to that number, and typing it in makes the account live. Signing in later is the same number and password, with a fresh code only when we see a new device or a cleared browser cache. Before your first withdrawal we confirm who you are, usually with a photo of your National ID and a short selfie. Keep the name on that document matching the name on your bKash, Nagad or Rocket wallet — mismatches are behind most verification holdups, and sorting them before you send money is far simpler than after.

Open Your Account

Your details are encrypted for secure account access.

WALLET RAILS

bKash, Nagad and Rocket on Your Account

Your account wallet connects to the three mobile rails most of us already carry, and each one sits as a separate option at the cashier. Choose bKash, Nagad or Rocket, send the amount to the number we display, then approve the push with your PIN. The balance updates on your account and you head back to the lobby. Withdrawals travel the same route, back to the wallet you used, once the identity check clears. What you can move depends on your wallet's own rules and on local law in your region.

bKash Pick bKash at the cashier, send the amount to the number on screen, then approve the push with your PIN. The figure shows on your account wallet once the rail confirms.
Nagad Nagad sits beside it as a separate option. Copy the number we display, send from your Nagad app and approve. Your balance updates after the wallet confirms the transfer, not before.
Rocket Rocket entries run through the same cashier screen, with a reference number shown so you can match the transfer on your statement later if anything needs checking.
SAFE SIGN-IN

How We Protect Your Sign-In

Every sign-in runs over an encrypted connection, and your password is stored hashed — we cannot read it back to you, which is why a reset replaces it rather than returning it. A phone or browser we have not seen triggers an SMS code to the number on file. Identity checks exist for the same reason: they stop someone holding your password from emptying the wallet. If codes keep failing on one device, we pause that sign-in until the number is confirmed again.

Encrypted sessions

Sign-in traffic between your phone and our servers runs over an encrypted connection, and passwords are kept hashed rather than in readable form anywhere.

Code on new devices

A phone or browser we have not seen gets an SMS code before it can reach the wallet, so a stolen password on its own is not enough.

Identity match

Before money leaves, the name on your ID, account and mobile wallet must line up. That step keeps withdrawal routes inside your own control.

Data you can see

Your account page lists the registered number, recent device activity and rails linked to the wallet, so you can spot anything you did not authorise.

ACCOUNT HELP

Where to Get Login Help

Locked out of your account? Live chat is the first stop for sign-in trouble — password resets, codes that never arrive, or a device that keeps asking for verification. Our Bangladesh support team works inside the same account system you use, so they can check whether a code was sent to your number and whether that SIM is still active on the network. For document checks, email is the better channel; the address sits on the account page. Have your registered mobile number ready when you write in.

Live chat Fastest route for a code that did not arrive or a password you cannot recall. Keep the phone with your registered SIM nearby while you chat.
Email the team Use email for ID document checks and wallet name mismatches, and attach clear photos so the team can clear the block in a single pass.
Account page Signed in but stuck? The account page shows your registered mobile number, your verification status and the payment rails already linked to the wallet.

Questions About Signing In

These are the sign-in points our Bangladesh users ask about most, answered the way we would explain them on chat. If your situation is not covered here, live chat can look at the account itself rather than guess at it.

Open the site in your mobile browser or the app, enter the mobile number you registered and your password, then type the SMS code if we ask for one on that device.

Check the SIM is in the phone and has signal, give it a moment, then request the code again. Still nothing? Live chat can confirm whether it was sent to your number.

On a device you use regularly, yes. We keep the session while the browser or app stays installed, and ask for a fresh code on anything we do not recognise.

Use the reset option on the sign-in screen. A link goes to your registered mobile number and you set a new password there; the old one stops working immediately.

That check matches your name across the account and your bKash, Nagad or Rocket wallet. It exists so nobody else can withdraw to a wallet that is not yours.

You can sign in from a second phone or a laptop, but each new device asks for a code first. Running the same account across many devices is something we watch closely.

Access depends on your local law and the regions we serve. Start the sign-up form with your mobile number and it tells you straight away whether an account can be opened from where you are.
Reference

firplay Login

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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