Reference

Legal Terms That Cover Your Account

Your firplay account runs on one legal frame — wallet rules, play rules and data rules — written in plain English and identical whether you log in on a phone or a desktop.

Plain-English account termsEligibility set by local lawWallet rules for bKash, Nagad, RocketData requests answered in writingChanges flagged on this page
firplay Legal Terms That Cover Your Account
DATA AND ACCOUNT CARE

How firplay Handles Your Data

Your account details, wallet references and login records sit in one place, and only staff with a reason to open them can. Cookies on firplay do two jobs: they keep you signed in on your own phone between sessions, and they show us which pages fail to load so we can repair them. Device continuity matters here — the same login follows you from browser to app, and a fresh device triggers an extra check before the wallet page unlocks. Transaction records stay while your account is open and for the period local rules require.

What we store Your name, contact details, wallet references for bKash, Nagad and Rocket, login history and play records. We never ask for your wallet PIN or a code outside the login check.
Cookies and sign-in memory Session cookies keep you logged in on your own handset; security cookies flag a device we have not seen before. Clear your browser data and you simply repeat the login step.
Sign-in protection A login from a new phone or browser asks for a verification code before your wallet page opens. If you did not start that login, tell support and we lock the session.
Retention and change requests Records tied to a deposit or withdrawal are kept for the period local rules set, then removed. Ask for a copy, correction or deletion from your registered email and we confirm in writing.
LEGAL CONTACT PATHS

Where to Send a Legal Request

Legal questions are handled by people, not a form that vanishes. Start in live chat from your account page — the agent can see your account state and often settles a terms question in the first reply. If your request involves data, a disputed wallet reference or a closed account, email is better because it leaves a written thread you can point back to. Either way, write from the email registered on your account. We verify you before discussing anything tied to your wallet, and we tell you what we need instead of asking you to send documents twice.

Live chat inside your account Open chat from the wallet page once you log in. The agent sees your account state, so terms and verification questions usually resolve in that first reply without a second message.
Email for data requests Write from your registered email address so we can match you to the account. Use this route for data copies, corrections, deletion requests and disputed bKash, Nagad or Rocket references.
Logging a complaint If a reply does not settle it, ask for the complaint to be logged. You get a reference number and a written answer on the same thread instead of retelling the story.

Legal Questions You Send Us Most

Most legal questions we get come down to three things: whether you can hold an account where you are, what happens to your data, and how a wallet dispute gets resolved. The answers below deal with those directly. Where something depends on your own jurisdiction, we say so instead of guessing on your behalf — availability depends on local law and eligible regions, and that includes the age and tax rules that follow you as an account holder.

Access depends on your local law and the eligible regions we support, so check those before you deposit. If your region is not eligible, we tell you during the account step rather than after you fund a wallet.

You can ask what we hold, request a correction, and ask us to delete what we are not required to keep. Send it from your registered email so the request ties to your account.

Keep the wallet reference from your app and send it to support with the amount and the time you sent it. We match it against our transaction record and reply on the same thread with what we found.

No. Your bKash, Nagad or Rocket PIN stays inside your wallet app — you enter it there, not here. Login codes verify the session and are not held in readable text afterwards.

We publish the updated wording on this page and point out what moved. If a change affects your money, your data or how you close an account, we flag it before it takes effect wherever we can.

Send the request from your registered email. We verify you, explain what happens to any remaining balance and confirm the closure in writing, including which records we must still keep.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.