Reference

What Our Privacy Policy Covers

One policy covers your account, your wallet and your phone session, and this page sets out in everyday words what we record, why we keep it and how to get it changed.

Account and wallet databKash, Nagad, Rocket recordsLogin and device checksChange and deletion requests

Explore the Lobby Read FAQ

ASK US DIRECTLY

Where to Send a Data Request

Privacy requests land with the account team, not a general inbox that swallows them. Sign in, open the help section and raise a ticket — your registered mobile number attaches to it automatically, which is the first thing we need to find your record. Write down what you want changed: a correction, a copy of your data, or closure of the account. If the ticket is about a bKash, Nagad or Rocket transfer, keep the wallet screenshot ready. We answer inside the same ticket, so the whole thread stays in one place and you keep the history.

Help Section Ticket Sign in, open the help section and raise a ticket from the device you usually use. Your registered mobile number and recent wallet activity attach to it, so we can find your record without asking twice.

Payment Screenshot For a bKash, Nagad or Rocket transfer that did not land, attach the wallet confirmation screenshot showing the reference number, amount and time. That one image answers most payment questions on the first reply.

Account Closure Closing the account is a support request, not a button that wipes everything. We confirm the closure in writing and list what stays on file under local law, so you know exactly what remains afterwards.

HOW WE HOLD DATA

Cookies, Login Sessions and Retention

Sessions are the part we get asked about most. Your login is tied to your mobile number and a one-time code sent to that SIM, and we log the device type and the time so an odd login can be spotted and stopped. Cookies in the browser version keep you signed in and remember your language and payment pick — clear them and you simply sign in again. Transaction records stay while the account is open, plus whatever period local law sets afterwards. Deletion requests go case by case, because wallet records sometimes have to be kept.

Login Verification

Your account opens with your mobile number plus a one-time code sent to that SIM. We store the check result and device type, never your wallet PIN. A new phone means a fresh code, nothing more.

Cookie Use

Browser cookies keep your session open between pages and remember whether you picked bKash, Nagad or Rocket last time. They never carry your balance. Clearing them logs you out and resets those preferences.

Retention Window

Transaction history with bKash, Nagad, Rocket or Upay stays on file while your account is live, then for the period local law sets. Ask for closure and we remove what we may.

Change Requests

Want your name, number or saved wallet corrected? Raise it from the help section and quote your registered mobile number. We check the request against your account before anything changes, then reply in the same ticket.

What We Record and Why

firplay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Here is where we stand, in everyday words. We hold what your account and wallet need to work: the mobile number you registered with, the name on the account, your betting history across slots, live tables and cricket markets, the reference numbers behind each bKash, Nagad,

1
Rocket or Upay transfer, and the login records that show a session came from your own phone. We do not gather anything we cannot explain to you, and we do not sell your details. Payments are recorded, never stored whole. Send a bKash deposit and we
2
keep the amount, the reference number and the time, so support can trace it if a transfer goes missing. Your wallet PIN is typed inside the bKash, Nagad or Rocket app itself and never reaches our servers. How long we keep a record depends on your
3
local law and eligible regions. Some places require transaction logs to be held for a set period; others require faster deletion. Because of that, the full policy document, not this page, is the binding text, and local law wins wherever the two differ. Want a field
4
corrected or your account closed? Raise a ticket with your registered mobile number and we will spell out what we can remove and what we must keep.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions We Hear

The same handful of things come up again and again from players across Bangladesh, so we keep the answers here in plain English. If your situation is not covered, the help section inside your account reaches the people who actually hold the records. Ask once, in one ticket, and keep the thread going — that is quicker than starting a new conversation each time, and it leaves you a written trail of what we agreed.

Your registered mobile number, the name on the account, your bKash, Nagad, Rocket or Upay transaction references, device and login records, and any support tickets you raise. We do not store your wallet PIN.

Yes. Raise a ticket from the help section with your registered mobile number and say you want a copy. We confirm on the same thread, then send the details once we have verified you.

Only where a payment rail or a legal requirement makes it necessary, for example matching a bKash reference with the wallet provider. We do not sell your details or pass them to outside marketing lists.

Open a ticket, quote your mobile number and name the field you want corrected. Deletion requests are checked against local record-keeping rules, and we tell you plainly what can be removed and what must stay.

No. This page explains our position in everyday words; the full policy document is the binding text. Where the two differ, or where your local law and eligible region rules say otherwise, those take priority.

The account stays as it is until you ask us to close it. After closure we remove what local law allows and keep only the transaction records we must hold, then confirm it in writing.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appfirplay App InfoFirplay Glossary

What Our Privacy Policy Covers

Where to Send a Data Request

Cookies, Login Sessions and Retention

Login Verification

Cookie Use

Retention Window

Change Requests

Privacy Policy Questions We Hear

01 What data does firplay hold about my account?

02 Can I ask for a copy of my data?

03 Do you share my details with anyone?

04 How do I change or delete something?

05 Does this page override the full policy?

06 What happens to my data if I stop using the account?

Privacy Policy

Related pages

Related pages