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Terms Conditions That Set the Ground Rules

These Terms & Conditions are the agreement between you and firplay — what you can expect from your account, and what we expect from you while you use it.

Plain-language clausesWallet rules in one placeAccount access termsUpdated when rules change

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TERMS QUESTIONS

Ask Us About a Clause

A term you cannot read comfortably is a term you should question, so our account help desk takes clause queries the same way it takes wallet verification issues. Reach out through live chat inside your logged-in account, and the team can see your account state while you talk — quicker than starting from scratch over email.

HOW WE HANDLE IT

Your Data and Account Security Under These Terms

Terms only mean something if the operator actually follows them, so here is what we do behind each clause. Your mobile number is verified before the wallet opens, and every login on a new device goes through a one-time code sent to that number. We keep transaction records because payment partners and local rules require it, and we store only what is needed to run your account and settle a query.

Identity before wallet

We confirm your mobile number with a one-time code before any wallet activity is allowed. That check is what the terms refer to as account verification.

Records we hold

Deposit and withdrawal entries stay on file so a bKash, Nagad or Rocket reference can be traced later. You can ask us what we hold on you.

Cookies and session data

A session cookie keeps you signed in on your phone between visits. Clear it any time from your browser, and the next login asks for a fresh code.

Requesting changes

Want a correction or a copy of your account data? Put it in writing through support, and we confirm what action was taken and when.

How Our Terms Apply to You

firplay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of this platform is covered by the terms published on this page, and by nothing less. When you open an account, verify your mobile number and start using the wallet, you accept those terms as they stand on that day. If we revise a

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clause, we publish the new version here and the date it takes effect, so you always have a current copy to check. Access is only offered where local law allows it and where you sit in an eligible region — that applies to residents in Dhaka
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and everywhere else in Bangladesh. We do not promise that every feature, game or payment route will stay open in every area, because availability follows the law of your location and the rules of the payment partners we work with. Suppose a clause and a payment
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provider rule clash; the provider rule wins for that transaction and the rest of the terms still hold. You are responsible for keeping your login details to yourself and for using only your own bKash, Nagad, Rocket or Upay account. Where the terms disagree with anything
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written on a promotional page, these terms take priority.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions Questions

These are the clause questions we get asked most often. If yours is not here, live chat inside your account is the quickest way to a straight answer, and you can quote the section you are reading.

Yes. Opening an account and verifying your mobile number means you accept the terms as published on that date. If you do not agree with a clause, do not deposit and contact support.

We publish the revised version on this page with the date it takes effect. Keep an eye on it before you deposit again, since continuing to use the account accepts the updated wording.

An account can be closed if the terms are broken, for example using a wallet that is not yours or sharing login details. You can also ask us to close your own account at any time.

bKash, Nagad, Rocket and Upay each set their own rules for transfers, and those rules apply to your transaction. Our terms cover the account side, not the wallet provider's policy.

Access depends on your local law and eligible regions, so it is not open everywhere. If you are travelling, check the rules where you are before you log in or deposit.

Send it through live chat or the published support email with the section number and any wallet reference. We reply in writing so you have a record of the outcome.

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